Refund policy

Our promise: if it is not right, we make it right.
If you are not happy with your order, you can return it within 30 days of delivery for a full refund. No questions, no hassle.

How to start a return
Email us at Karenkort0@gmail.com with your order number and the item you want to return. We will reply within one business day with your return authorization and the return address.

Where to send it
Email us at Karenkort0@gmail.com to start your return and we will reply within one business day with your return authorization and the return address.

Return shipping
Return shipping is paid by the buyer. Please use a tracked shipping method and keep your tracking number until the refund is issued.

Condition
Items should be unused and in their original packaging. If an item arrives damaged or defective, you do not need to send it back — email us a photo and we will replace it or refund you right away, your choice.

What cannot be returned
Clearance items, gift cards, personalized items, and items marked Non-Returnable cannot be returned. Opened or used items can only be returned if they arrived damaged or defective.

Refunds
Once your return arrives at our warehouse, we will inspect it and issue your refund within 7 business days. The refund goes back to your original payment method. Depending on your bank, it can take a few more days to appear on your statement.

Cancellations
Email us before your order ships and we will cancel it for a full refund. Once an order has shipped, it can no longer be cancelled — please use the return process above instead.

Exchanges
Want a different product instead of a refund? Start a return as above and place a new order for the item you want — we will refund the returned item in full, so you only pay for the new one.

Questions about returns or refunds? Email us at Karenkort0@gmail.com — we reply within one business day.