Return Policy

1.Cancel the order

We accept order cancellation before the product is shipped. If you cancel the order, you will get a full refund. If the product has already been shipped, you will not be able to cancel the order.

2. Return & Exchange conditions

You can return most items for a refund within    14   days of delivery. The item must be in its original condition and packaging to be accepted. However, you need to pay the return delivery fee.

There are a few items that can’t be returned:

• Clearance items
• Gift cards
• Personalized items
• Bundled items at discounted rates, e.g. “2 for $250” (unless the entire bundle is returned)
• Items you have already assembled
• Items marked “Non-Returnable” on the sale page
• Open Box Items

However, if your item is damaged or defective, these exceptions do not apply. In this case, you can contact info@chloven.cn , and we will afford the delivery fee. We’ll take care of it and work with you to find the best solution.

If you want to replace the items, please re-purchase after returning them.
                                                                                                                                                                 
3. Return address:

Return address: _1402 Qutimes Innovation Building, 288 Qinjiang East Road, Kecheng District, Quzhou City, Zhejiang Province_

Postcode: __324000_

Company/name：__________

Phone：_18606577672___ 

4. Return form: 

We will provide you with the warehouse address, and you can send it back.

5. Refund:                                                      

If a refund is required, we will return the agreed amount to your payment account. From the operation of the refund to the consumer receiving the refund, it will take about   168  hours.